Dear Valued Clients,

We have some very exciting news to share with you about an additional service that we can now
provide to you and your beloved pets. Hamilton Mill Animal Hospital is now equipped and able to
provide everyone state‐of‐the‐art telemedicine services through our mobile app called AirVet. We
believe this service can be a crucial complement to our regular services during these stressful times as
we are all dealing with the Coronavirus and social distancing. We also believe telemedicine will be an
invaluable tool for us to improve our customer service to you going forward beyond this life‐changing

It is important to know that this service will not be replacing our regular way of providing health care to
your family pet(s). Rather, it is a new option that is available for everyone who wishes to utilize this new
service in lieu of our normal services. Our telemedicine platform will also give you access to a
veterinarian at any time you need, 24 hours a day and 7 days a week.

Please remember that Hamilton Mill Animal Hospital is still fully operational and we are here to
provide quality health care for your family pets during our normal business hours Monday‐Saturday.
The main difference in our normal routine is our temporary policy of conducting ALL of our inpatient
visits via a curbside format that was outlined in an email earlier this week.

As for our telemedicine service through the AirVet app, you will have access to our veterinarians on staff
by utilizing the “Request a Call Back” feature on the app during our regular business hours. If you
utilize AirVet for an after‐hours emergency, you will be automatically directed to either one of our
veterinarians on staff (if they are online and available) or another AirVet veterinarian outside of our
hospital that can help you. All of the medical notes and communications, even if done with a
veterinarian outside of our hospital, will be saved and incorporated into you pet’s medical records with

We know that these are very trying and stressful times for everyone, but we are doing everything we
can to help you navigate your pet’s health care through this crisis. Feel free to download the app right
away so that your account will be ready and available to use when needed. The links for the app are
located below for both the Apple Store and Google Play.

This is a very big step for us as we prepare for the future, as only 1% of veterinarians incorporate
telemedicine in their practices. We’re proud to be here for you in any way possible. If you have any
questions, please feel free to call us at 770‐932‐1616 at any time.

Jay Fulmer, DVM
Owner‐ Hamilton Mill Animal Hospital